7-day Returns Policy

Instead of exchange, Bigpack International promises to provide you with a ’7 day conditional Return’ upon your receival. Please make sure that the original package is intact. The return policy is limited to the following circumstance:

• The item is in a condition that can be sold again
• The item is unworn, unused and unwashed
• All product tags are presented
• The product has any manufacturing defects
• The color, design model and materials of product are not consistent with  
   the description on the website
• You receive a product flawed or with any quality defects
Such product may be returned only in accordance with the return/ exchange procedure for defective products and will be subject to additional limitations;

Return Procedure

• Contact Us      
If you would like to return your order, please email us at, message us at our Facebook page or contact us at +852 2391 2772. You will then be provided with a return code. Please indicate the code on the parcel when you send back the package.
• Send the products to us through couriers (Customers may need to bear the return shipping fee)
• Once we receive the returned products and determine that they satisfy all return conditions, we will arrange your refund as soon as possible.